Scope of Services

Moiboo comes with complete onboarding, training, support and secure cloud hosting, so your team can start and run smoothly.

30 days onboarding support Unlimited support tickets 99.9% uptime (AWS)

Scope of Services

Moiboo comes with complete onboarding, training, support and secure cloud hosting, so your team can start and run smoothly.

30 days onboarding support Unlimited support tickets 99.9% uptime (AWS)

Account Setup 🔥

Account Setup & Data Import

We help you get your account ready with the right data from day one.

30 days free assistance to set up your account and import masters.
You provide data in the formats specified by our team to enable import.
We verify imported masters (customers, vendors, items) before going live.
Test access provided during import to check data accuracy.
Post-setup checklist shared to ensure everything is ready for training.

Steps

Share Data In Required Format

We Import And Configure

You Review And Go Live

Session

Basic Navigation & Setup

Daily Operations & Workflows

Reports & Admin Controls

Training Program 🔥

Training & Implementation

Focused online training so your key user becomes the internal expert.

Training for one key user included.
Trainee should be a senior / management grade employee.
Three free 1-hour online sessions within 30 days of purchase.
Choose slots from 5 suggested dates.
Additional training or extra users: 300 USD per session.

Support Scope 🔥

What Our Support Covers

Unlimited ticket-based support for bugs and functional questions, within the scope defined below.

Included

Unlimited tickets for bugs and functional usage questions during the agreement period.
Bug reports reviewed generally within 2 business days or with a clear timeline for fix.
Email-based support through the official helpdesk channel.

Not Included

Customization of Moiboo, new module development or feature changes.
Performing actions on your database on your behalf (recording data, configuring system, etc.).
Guaranteed resolution time commitments beyond best-effort support.

To report a bug, raise a ticket via email to [email protected].

Support Scope 🔥

Support Channels & Response

Unlimited ticket based support for bugs and functional questions, within the scope defined below.

Email Support

Submit issues to
[email protected].

Emergency Calls

Call our support teams directly for real-time answers in urgent cases.

Support Hours

Monday to Friday, 10 AM - 6 PM, excluding legal holidays.

Typical Resolution

No strict guarantee, but 95% of tickets are qualified within 2 open days and 90% of critical bugs within 24 hours.

Cloud Hosting 🔥

Cloud Hosting & Uptime

Secure AWS data centers with Tier III redundancy.

Customer databases are hosted on Amazon Web Services (AWS) data centers.

Hosting providers deliver at least 99.9% uptime for the platform.

Individual databases may be temporarily unavailable due to customer actions, customizations, or upgrades.

Data centers are Tier III certified or equivalent with N+1 redundancy for power, network and cooling.

View AWS terms of service

Backup Protection 🔥

Automated Backups

Every 3 hours, replicated across data centers

Frequent backups

Automatic backups every 3 hours, retained for up to 3 months.

Redundant storage

Each backup replicated on two machines in different data centers.

Self service export

Users can download manual Excel backups of live data at any time.

Security 🔥

Security & Access Control

256 bit SSL encryption and firewalls.

All web connections are protected with 256 bit SSL encryption (bank-level protection).

Support staff may sign into your account using special staff credentials to resolve issues.

Firewalls and intrusion countermeasures help prevent unauthorized access.